Authorized Service Partner: Headphone Zone

Truthear's Warranty Period is 1 Year from the date of Invoice for all Audio products.


Truthear is inspired by luxury standards, the company uses its products to conquer the hearts of many audiophile music fans around the world. In the unlikely event that a Truthear product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.

RAISE A WARRANTY CLAIM

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

Understanding The Warranty Claim Process

STEP 1

Fill the Warranty Claim Request Form below by sharing with us all the necessary details - defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time. A Headphone Guru might get in touch with you to understand the issue better.

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand may ask for some additional details or suggest some quick fixes to see if the issue can be resolved. Our team will be constantly in touch with you and the brand and they will keep you updated with your case.

STEP 3

After following the brand's suggestion if the issue does not get fixed, the warranty case will be approved and, a unique WCID (Warranty Case Id) number will be assigned to your case. Depending on your case, you will either have to courier the faulty unit immediately or after the spare parts arrive.

STEP 4

Arranging spare parts. It's very difficult for us to predict how quickly the spare part can be procured from the brand, it can sometimes take a few weeks and sometimes it can also take a month or two. This varies from case to case. The exact timeline will be shared once there's enough clarity and constant updates will be shared at every stage.

STEP 5

Once the spare part arrives, we will ask you to courier your faulty unit. We will do the repair as per the brand's guidelines. All the repairs and servicing is taken place in our warehouse which is in Chennai. Once the product is repaired, the unit is called to our Mumbai office for a final check by our Headphone Gurus and then gets dispatched to you.

Keep In Mind


Refunds and Store credits are strictly not allowed under warranty claims.


Under warranty claim for this brand in India, we are able to offer some repair services provided we have the spares available to do so. In some situations, the spares are needed to be procured by the brand.


Every case will be handled as directed by the brand. Instant replacements will not be possible in case if the product can be repaired.


Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.


Raise a Warranty Claim