Shokz Warranty Claim and Service

Authorized Service Partner: Luxury Personified

Shokz's Warranty Period is 2 Years from the Date of Invoice for all products

Shokz promise to deliver superior quality headphones at surprisingly affordable prices, disrupting an industry where price hiking and design shortcuts are the norm. They truly want you to hear what artists intended you to hear while protecting your ears. In the unlikely event that a Shokz product develops a fault within the warranty period, please check the contact details below. Shokz offers its 2 Years Manufacturing Warranty in India through its Authorized Service Partner Luxury Personified. All you gotta do is make sure that the issue with your product is eligible for warranty claim. Please read this page thoroughly before contacting the brand.

CONTACT DETAILS

What's Eligible Under Warranty

MANUFACTURING DEFECTS

No Sound Output
Noise while Charging
Buttons Not Working
Not charging
Doesn't turn on
Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

Wear and tear from usage
Cosmetic flaws
Wire/cord tearing
Damages to accessories
Any other accidental damage
Natural disasters or animal related damages

How to Claim a Warranty?

The process to claim warranty for each brand is different. For Shokz, it's required that you get in touch with them directly.

As long as you have your invoice which serves as your proof of purchase, any Shokz service center that services headphones should be in a position to fulfill your warranty claim request. If you’ve bought the product from Headphone Zone's webstore but have misplaced your invoice, you can simply contact us with your order number and we will send you your invoice. But if you’ve bought the product from any other offline store or online portal, you will have to contact the seller directly before contacting the service center.

The warranty period starts from the date mentioned on the invoice, which is why the invoice copy is imperative for you to claim warranty.

In case you aren't getting any help from the brand or are facing any issues with warranty, please let us know. We will try our best to intervene and get you the help that you need.

Please note that Headphone Zone is neither authorized nor liable to provide any replacement or refunds for this brand's products.