Authorized Service Partner: Headphone Zone

ORIVETI's Warranty Period is 1 Year from the Date of Invoice for all products.


ORIVETI is known for its Quality components, Fine craftsmanship, and World-class audiophile earphones. In the unlikely event that an ORIVETI product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.

RAISE A WARRANTY CLAIM

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

Understanding The Warranty Claim Process

STEP 1

Fill the Warranty Claim Request Form below by sharing with us all the necessary details -  defect, invoice, model name, etc. Once we get your request, we will get back to you in a day's time.

STEP2

Once your claim request is approved, a unique WCID (Warranty Case Id) number will be issued to your case. Once it's approved, the faulty unit has to be couriered to us by the customer.

STEP3

Once the unit is received by us, we shall start the inspection process and get back to you. We shall thoroughly inspect the unit for the issues that you have highlighted and will share an inspection status. At this stage, we will check where the issue is and if replacing the defective part of the unit can fix the overall issue This entire process can take up to 7 working days.

STEP4

After the final inspection, we will either send your unit back in working condition or send you another working unit of the same model. If a replacement unit is unavailable, we will have to wait for the stocks to arrive and then ship out your replacement unit. If the model has been discontinued, the replacement unit will be the successor model as defined by the brand. The unit will be sent to the address mentioned in the form.

Keep In Mind


Refunds and Store credits are strictly not allowed under warranty claims.


Under warranty claims for this brand in India, we are unable to offer any service with respect to repairing the unit. We can only provide a replacement under a warranty claim.


Refunds or Store credits are strictly not allowed under warranty claims.


In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us.


Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in a position to you a rough timeline.


Raise a Warranty Claim