Authorized Service Partner: Headphone Zone

Noble Audio's Warranty Period is 2 Years from the Date of Invoice for all products.


Noble Audio crafts some of the finest universal and custom in-ear monitors available today. In the unlikely event that an Noble Audio product develops a fault within the warranty period, please complete & submit the form below. Noble Audio offers its 2 Year Manufacturing Warranty in India through its Authorized Service Partner Headphone Zone. All you gotta do is make sure that the issue with your product is eligible for warranty claim.
RAISE A WARRANTY CLAIM

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • One side not working
  • Both sides not working
  • Channel imbalance
  • Crackling Sound
  • Mic/Remote not working
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better.

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.

STEP 4

Once we receive the unit at our end, we will have to courier your unit to the brand internationally for further repair. We will take a few days to prepare the necessary documentation to ship the product back to the brand for repair. The shipping process may take an additional two to three weeks.

STEP 5

Upon receipt of the defective unit, the brand will inspect and repair the unit, which could take several weeks. The repaired unit will then be shipped back to us with our next order’s dispatch.

STEP 6

After we receive the repaired unit from the brand, we will perform a final inspection before shipping it back to you.

Keep In Mind


Under warranty claim for this brand in India, we are unable to offer any service in respect to repairing the unit. We can only provide a replacement under warranty claim.

Refunds are strictly not allowed under warranty claim.


In order for us to proceed with an approved warranty claim request, the customer needs to bear the shipping charges of sending the unit to us. Once the unit is received, it takes up to 7 Business Days for the inspection process to complete and for us to respond to you with the Inspection Status for your unique RA.


If the inspection status validates your issue with the unit, we will ship the working replacement unit to you at our own cost. In case the same model is unavailable for a replacement, we will send the successor model's replacement instead.


Raise a Warranty Claim