Authorized Service Partner: Headphone Zone

iFi Audio's Warranty Period is 1 Year from the Date of Invoice for all products.


All iFi products boast Class A analogue circuitry with no DSP and the signal stays ‘Bit Perfect’ throughout. If the product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India.

RAISE A WARRANTY CLAIM

What's Eligible Under Warranty

MANUFACTURING DEFECTS

  • No Sound Output
  • Noise while Charging
  • Buttons Not Working
  • Not charging
  • Doesn't turn on
  • Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

  • Wear and tear from usage
  • Cosmetic flaws
  • Wire/cord tearing
  • Damages to accessories
  • Any other accidental damage
  • Natural disasters or animal related damages

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better. 

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.

STEP 4

Based on our inspection we will either arrange the spare parts from the brand and repair your unit at our warehouse in Chennai or send your unit to the brand internationally for repair. 

Keep In Mind


Refunds and Store credits are strictly not allowed under warranty claims.


Under warranty claim for this brand in India, we are able to offer some repair services provided we have the spares available to do so. In some situations, the spares are needed to be procured by the brand.


Every case will be handled as directed by the brand. Instant replacements will not be possible in case if the product can be repaired.


Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.


Raise a Warranty Claim