Astell&Kern Warranty Claim and Service

Authorized Service Partner: Headphone Zone

Astell&Kern's Warranty Period is 1 Year from the date of Invoice for all products.

Astell&Kern is mindfully designed to getting audiophiles & purists alike to feel an irrefutable connection with music with its impossibly good digital audio players. In the unlikely event that an Astell&Kern product develops a manufacturing defect within the warranty period, please submit the form below. All you gotta do is make sure that the issue with your product is eligible for a warranty claim.

Please note that Headphone Zone is not authorized to handle the warranty claims for the purchases that are made outside India

RAISE A WARRANTY CLAIM

What's Eligible Under Warranty

MANUFACTURING DEFECTS

No Sound Output
Noise while Charging
Buttons Not Working
Not charging
Doesn't turn on
Any other manufacturing defect

What's Not Eligible Under Warranty

PHYSICAL DAMAGES

Wear and tear from usage
Cosmetic flaws
Wire/cord tearing
Damages to accessories
Any other accidental damage
Natural disasters or animal related damages

Understanding The Warranty Claim Process

STEP 1

Please fill out the Warranty Claim Request Form provided below, including all necessary details such as the defect, invoice, and model name. Once we receive your form, we will respond within a day. We may get back to you with a few questions to understand the issue better.

STEP 2

We will write to the brand for your warranty claim and ask them for the best way to resolve the issue. The brand might request additional details or propose some preliminary solutions/troubleshoots to attempt to resolve the problem at customer’s end. Throughout this process, we will keep you updated and maintain communication with both you and the brand.

STEP 3

If the brand's suggested solutions do not resolve the issue, your warranty claim will be approved and a unique Warranty Case ID (WCID) number will be issued. You will then need to send the defective unit to us.

STEP 4

Once we receive the unit at our end, we will have to courier your unit to the brand internationally for further repair. We will take a few days to prepare the necessary documentation to ship the product back to the brand for repair. The shipping process may take an additional two to three weeks.

STEP 5

Upon receipt of the defective unit, the brand will inspect and repair the unit, which could take several weeks. The repaired unit will then be shipped back to us with our next order’s dispatch.

STEP 6

After we receive the repaired unit from the brand, we will perform a final inspection before shipping it back to you.

Keep In Mind

Refunds and Store credit are strictly not allowed under warranty claims.

Under warranty claim for this brand in India, we are not authorized to execute any repairs. The brand themselves would like to dismantle the product and execute the repair.

Every case will be handled as directed by the brand. Instant replacements will not be possible as all Astell & Kern products are repairable.

Timelines vary from case to case basis. We request you to be patient with us as this is a lengthy process. Once the case has been approved and we have coordinated with the brand, we will be in the position to you a rough timeline.